GGBet Bangladesh — Privacy Policy & Data Protection

GGBet Bangladesh (hereinafter referred to as "GGBet", "we", or "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

This policy applies to the GGBet website ggbet-taka.com, mobile applications, and all associated digital services. By using our platform, you are considered to have read and agreed to this Privacy Policy.

GGBet operates under a Curaçao eGaming license and complies with international data protection regulations. Our privacy policy is designed to align with the core principles of GDPR.

GGBet collects various types of information to provide and improve its services. Details are outlined below:

GGBet collects your information in the following ways:

• Information You Provide Directly: Information you provide when filling out the registration form, uploading KYC documents, contacting our support team, or updating your account settings.
• Automatically Collected: When you visit our platform, device information and usage data are automatically recorded via cookies, web beacons, and log files.
• Payment Processors: When a transaction is completed via bKash, Nagad, or Rocket, the respective payment processor shares the necessary financial transaction details with us.
• Referral Program: If you join through an existing member's referral, that referring member's ID is recorded.
• Public Sources: For identity verification purposes, information may be checked against government records or other legitimate public databases.

Your information is used strictly for the following purposes:

• Account Management: Completing the registration process, verifying your account, and ensuring login security.
• Service Delivery: Processing betting, gaming, payment, and withdrawal services correctly.
• KYC & Compliance: Meeting legal obligations, verifying age, and preventing money laundering.
• Customer Support: Resolving your complaints or queries and providing any necessary information.
• Promotions & Bonuses: Sending you relevant offers and promotions (you can opt out at any time).
• Security: Detecting and preventing fraud, account hacking, and other cyber threats.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Obligations: Providing required information in accordance with regulatory authority requests.

GGBet never sells or rents your personal data. However, information may be shared with specific third parties in the limited circumstances outlined below:

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Identity Verifiers: Licensed verification services as part of the KYC process — used solely for identity verification.
• Technology Partners: Cloud hosting or analytics providers — strictly for platform operations, with no personally identifiable information.
• Law enforcement agencies: In response to a court order, government directive, or other legal obligation.
• Fraud Prevention: Certain information may be verified against industry-recognized anti-fraud databases.

GGBet's website and app use several types of cookies:

• Essential Cookies: Essential for maintaining login sessions, security verification, and core platform functionality. Disabling these cookies will prevent the platform from working properly.
• Functional Cookies: To remember your preferred language, theme, or display settings — these help improve your experience.
• Analytics Cookies: Page visit frequency and time spent by users are analyzed to improve our services. These cookies can be disabled.
• Marketing Cookies: To show you ads relevant to your interests. These are entirely optional and can be turned off from your browser settings.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit access to certain platform features.

GGBet does not retain your data longer than necessary. The data retention periods are outlined below:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, transaction records are retained for up to 5 years in accordance with legal obligations.
• KYC Documents: Retained for a minimum of 5 years as required by the licensing authority.
• Support Conversations: Records are kept for up to 2 years after a matter is resolved.
• Analytics Data: Anonymous analytics data is automatically deleted after 13 months.

If you request account deletion, all personal data that is not legally required to be retained will be deleted within 30 days.

You have the following rights regarding your personal data:

GGBet employs industry-leading security measures to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels, preventing interception by any third party.
• Two-Factor Authentication (2FA): An additional verification layer is applied during account login and withdrawals.
• Firewall & DDoS Protection: Our servers are protected by enterprise-grade firewalls and shielded against DDoS attacks.
• Regular Security Audits: Regular penetration testing and vulnerability assessments are conducted by third-party security experts.
• Data Masking: Sensitive information is partially masked in dashboards and reports.
• Access Control: Only authorized personnel can access specific data. All access is logged and recorded.
• Data Backup: Regular encrypted backups are maintained to ensure your data is never lost due to technical issues.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

• Email: support@ggbet-taka.com
• Response Time: Responses are typically provided within 24–48 hours.
• Data request processing: Completed within 30 days of request verification.

If you believe your data protection rights have been violated and our resolution is unsatisfactory, you also have the right to lodge a complaint with the relevant data protection authority in your country.